Shipping, Refund, Replacement
All orders usually get shipped within 4-7 working days. So you can expect delivery between 7-10 days.
Please don’t worry. Drop us a mail at email@example.com with images of the damaged product within 7 days of receiving the order. We will check and have the product replaced or refund your money whichever is preferred. The complete amount will be refunded and it can reflect in your account in 12-15 business days from the refund processed date.
Drop us a mail at firstname.lastname@example.org with images of the product you received within 7 days of receiving the order. Don’t forget to mention your order number. We will get it checked and do the needful.
Sorry, cancellations are not entertained once the order is placed.
It makes us sad. Unfortunately, won’t be able to exchange your order or refund it. However, do let us know why you don’t like it.
We are located in the mountains. Due to extreme weather conditions and tough terrain, your order can sometimes take a little longer than expected. So please bear with us. However, do write to us at email@example.com and we will get it checked.
All our soaps are handmade and their shape can differ from the picture but the quality is never compromised. Unfortunately, we won’t be able to exchange soaps due to hygiene reasons.
Product Related Question
Our Raw honey is collected from Higher and Middle reaches of the Himalayas, particularly Chamba Valley, Kinnaur Valley, Lahaul-Spiti, Kangra Valley. Floral source of honey is different for each type and is mentioned on the product.
It's actually a sign of high-quality honey. Crystallization of honey is a natural and uncontrolled process and indicates the purity of the honey. Almost all pure raw honey crystallizes over time. There is also a chance that when you receive the honey from the mountains, it is in a crystallized form (due to cold weather here) and gradually comes back to liquid form at your place depending on the weather.
It is very simple. You can leave the honey bottle in hot water for a few hours and it will come back to its liquid form.
Honey taste can vary slightly in every batch. Since we do not heat or process our Honey to maintain its nutrition, it always carries its typical aroma and texture. The taste, aroma and texture of the honey largely depends on the flower quality, which may vary from time to time. Rest assured our honey is always authentic, pure and raw.
As per Indian and international food laws, it is mandatory to mention a best before date on all the packed foods. However, pure raw honey stored in a sealed container can last decades.
Our Himalayan Apricot Kernel Oil is cold-processed and macro-filtered to maintain its purity and efficacy. Don’t worry if you see a little sedimentation/cloudiness in your oil as it is caused due to minute apricot seed particles, that are completely harmless and indicate purity.
All our handmade chemical-free soaps are made in small batches. This is why our soaps can look a little different from the photographs. But don’t you worry! We guarantee you that the soaps are always made from high-quality ingredients.